Modernising software that has been in use for many years is always more than a technical upgrade. It is usually an opportunity to reflect on how an organisation works, how decisions are made and how value is delivered to customers. Over the past year, I have had the opportunity to support rhi in the Agile […]
Agile redevelopment of rhiCOMS – case study and transformation insights Read More »
The way a Product Owner influences the Product Backlog, the product, and its value is through making decisions or neglecting them (remember that a lack of decision is also a decision). The article explores the topic of decision paralysis and ways to overcome it by identifying one of two main types of decisions that Product
The Only Two Types of Decisions Product Owners Need to Make Read More »
One of the most common challenges when designing Kanban is the confusion between work item types and classes of service. These core concepts directly influence delivery speed, team productivity, and customer satisfaction. One potential reason your Kanban system lacks clarity and consistent flow is confusion between work item types and classes of service. Exploring this
Work Item Types vs Classes of Service in Kanban: Definitions, Examples & Practical Tips Read More »
A dissatisfied customer will complain and, at most, won’t do business with a service or use the service again. When a customer is angry, they typically take other types of action: discourage others from using the product or service, or go to court against the company. Emotion has a significant impact on customer experience and
Can you move cards backwards on a Kanban board? This is one of the most common questions and concerns of people learning about Kanban. In the following article, I share a few thoughts on this question. This article will be relevant if you are: In the following paragraphs, I will elucidate what moving cards backwards
Can You Move Cards Backwards on a Kanban Board? Insights from Toyota for Knowledge Work Read More »
Sprint capacity planning is one of the most often used complementary practices by Scrum Teams. This article provides all the basic information and practical examples to plan your next Sprint, if you are This article will explain team capacity and team capacity planning. I will then explore seven key variables for capacity planning. Additionally, I
Sprint Capacity Planning for Scrum Teams: A Practical Guide Read More »
Upstream Kanban is a Kanban system designed to uncover new knowledge and assess delivery options. The upstream process is a highly creative, collaborative, and unpredictable activity. Consequently, the Upstream Kanban requires a specific set of metrics that can help guide your decisions. This article explores seven essential Upstream Kanban metrics to support agile decision-making, portfolio
Upstream Kanban: 7 Essential Metrics for Product Backlog Management Read More »
Why do fewer than half of Agile practitioners report success at scale? The answer lies in rethinking Scrum implementation in these organisations. The challenge is how to become Agile Product-Oriented Organisation. How the Scrum Teams thrive in midsize and large organisations has been a challenge that has not been fully addressed for many years. Roughly
Scrum Team 3D Reality Model: Path to Agile Product-Oriented Organisation Read More »
Product Backlog Management is challenging. Imagine you’re a Product Owner with a backlog of 300+ items. Stakeholders keep adding requests, developers feel lost in prioritization, and every refinement session is a painful, drawn-out discussion. If this sounds familiar, you’re not alone. If you have ever thought, ‘There must be a better way!’—this article is for
Product Backlog Management with Upstream Kanban – from chaos to clarity Read More »
Scrum Masters as change agents, often face challenges in becoming effective in their accountability. The reasons behind this can vary, but changes are inherently difficult. People resist change, consciously or unconsciously, and change agents face these challenges on personal, team and organisational levels. On the other hand, the role of the Scrum Master as a
Scrum Masters as Change Agents: 6 characteristics Read More »
