Business Transformation

How Delivery Managers plan in uncertainty: Five pieces of advice.

Agile, Business Transformation, Leadership, Other
Mind map illustration of five pieces of advice on planning for delivery managers in uncertainty, including incremental value delivery, flow optimization, and probabilistic forecasting, by Pawel Rola, pawelrola.com

Delivery managers face unprecedented complexity in today’s enterprise environment. C-suite executives demand predictable outcomes while navigating market disruption, technological acceleration, and shifting customer expectations. Traditional planning methods collapse under this pressure, leaving organisations and delivery managers vulnerable. For delivery managers, relying on traditional ‘predict-and-plan’ methods feels like building castles on sand. The answer isn’t more […]

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Food for thought: How to use customer emotions and emotional AI to improve product and service delivery

Agile, Business Transformation, Kanban, Leadership, Scrum
Flowchart showing how customer emotions and non-emotional inputs influence Classes of Service assignment through emotional recognition and ongoing reassessment, supported by Emotional AI.

A dissatisfied customer will complain and, at most, won’t do business with a service or use the service again. When a customer is angry, they typically take other types of action: discourage others from using the product or service, or go to court against the company. Emotion has a significant impact on customer experience and

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Food for thought: Growth Mindset for Agile Leaders. How to drive organisational success

Agile, Business Transformation, Case Study, Leadership
Comparison chart showing the key traits of a growth mindset (e.g., embracing challenges, valuing effort) versus a fixed mindset (e.g., avoiding challenges, fearing failure)

What separates Fortune 500 CEOs who successfully navigate digital transformation from those who struggle? Neuroscience research reveals a critical difference in leadership that determines organisational success: the implementation of a growth mindset. This article invites you to explore the powerful possibilities that Agile Leaders can unlock through a Growth Mindset. If you’re ready to discover what

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Can You Move Cards Backwards on a Kanban Board? Insights from Toyota for Knowledge Work

Agile, Business Transformation, Kanban, Other, Scrum
Visual showing six benefits of not moving cards backwards in Kanban: promotes problem-solving, increases transparency, keeps WIP limits, reduces cognitive load, focuses on flow efficiency, and keeps graphs relevant.

Can you move cards backwards on a Kanban board? This is one of the most common questions and concerns of people learning about Kanban. In the following article, I share a few thoughts on this question. This article will be relevant if you are: In the following paragraphs, I will elucidate what moving cards backwards

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Scrum Team 3D Reality Model: Path to Agile Product-Oriented Organisation

Agile, Business Transformation, Kanban, Leadership, Scrum
Diagram of Scrum team at the center of three dimensions: portfolio, value flow, and cross-organization collaboration

Why do fewer than half of Agile practitioners report success at scale? The answer lies in rethinking Scrum implementation in these organisations. The challenge is how to become Agile Product-Oriented Organisation. How the Scrum Teams thrive in midsize and large organisations has been a challenge that has not been fully addressed for many years. Roughly

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Scrum Masters as Change Agents: 6 characteristics

Agile, Business Transformation, Scrum
Diagram displaying six key characteristics of a Scrum Master as a change agent, including clear vision, patient yet persistent, ask tough questions, knowledgeable leads by example, strong relationships built on trust, and evolve experimentally.

Scrum Masters as change agents, often face challenges in becoming effective in their accountability. The reasons behind this can vary, but changes are inherently difficult. People resist change, consciously or unconsciously, and change agents face these challenges on personal, team and organisational levels. On the other hand, the role of the Scrum Master as a

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Generative AI as a tool for enhancing competitive agility

Agile, Business Transformation, Leadership, Other

Business inherently involves competition, without any judgment on whether that is good or bad. Competition motivates companies to innovate and provide better products, services, and customer experiences, while also enabling them to respond more quickly and accurately to changing market conditions. Competitive agility is a key factor that can help a business outperform its rivals.

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7 Directions for the PMO of the Future in Product-Oriented organisation

Agile, Business Transformation, Leadership
Picture presents 7 Directions for the PMO of the Future

This article outlines seven key development directions for Project Management Offices to effectively support modern product-oriented organizations. Transitioning from a project to a product-oriented operating model requires organisational change in culture, processes, and management. This will result in transforming current PMO services to become more Agile and product-oriented. This article has been written for you

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